Returns
Returns & Refunds
At Primary Choice, your satisfaction is our priority.
If you're not completely satisfied with your purchase, you may request a return within 60 days of receiving your order.
Starting a Return
To initiate a return, please contact us at:
Our team will provide instructions on how and where to send your return.
Please note that returns sent without prior approval may not be accepted.
Damaged, Defective, or Incorrect Orders
Please inspect your order upon arrival.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible at support@primary-choice.com so we can resolve the issue quickly.
Exchanges
If you'd like to exchange a product, we recommend requesting a return and placing a new order once your return has been approved.
This is the fastest way to receive the correct item.
European Union Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receipt for any reason.
To qualify for a return, the product must be:
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Unused
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In its original packaging
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In the same condition as received
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Accompanied by proof of purchase
Refunds
Once we receive and inspect your return, we'll notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow up to 10 business days for the refund to be processed by your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at:
Need Help?
For any questions regarding returns, refunds, or your order, please contact our support team: